Data Protection - footer-links - ISL Sprachschule

Data Protection


The responsible person in the sense of the data protection laws, in particular the EU data protection basic regulation (DSGVO), is:

ISL Sprachschule GmbH & Co. KG

Your rights as an ınvolved party

You can at all times exercise the following rights, based on our data protection officer’s contact data:

* information about your stored data and its processing (Art. 15 GDPR),

* correction of erroneous personal data (Art. 16 GDPR),

* deletion of your stored data (Art. 17 GDPR),

* limitation of data processing if we are not yet allowed to delete your data due to legal obligations (Art. 18 GDPR),

* objection to having your data processed by us (Article 21 GDPR) and

* data portability, if you have consented to data processing or have concluded a contract with us (Article 20 GDPR).


If you have given us your consent, you can revoke it at any time with future effect.

You can contact a regulatory authority at any time with a complaint, such as, for instance, the competent supervisory authority of the Federal state where you are domiciled or the body responsible for us as the appropriate authorıty.

A list of the supervisory authorities (for the non-public area) with addresses can be found at:


Recording general information when visiting our website


Type and purpose of processing:

If you access our website, that is, if you do not register or otherwise provide information, data of a general nature is automatically recorded. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address and similar details.


Processing takes place, in particular, for the following purposes:

* ensuring a hassle-free connection of the website,

* ensuring a smooth use of our website,

* Evaluation of system security and stability as well

* for further administrative purposes.


We do not use your information to draw conclusions about you. Information of this kind may be statistically evaluated by us to optimize our website and its underlying technology.


Legal basis:

Processing is carried out in accordance with Art. 6 para. 1 lit. f DSGVO based on our legitimate interest in improving the stability and functionality of our website.



The recipient of the data may be technical service providers who work for the operation and maintenance of our website as a processor.


Storage time:

The data will be deleted as soon as it is no longer necessary for the purposes of the survey. This is basically the case for data that serves to supply the website when the session has ended.


Provision required:

The provision of the aforementioned personal data is neither legally nor contractually required. Without the IP address, however, the service and functionality of our website is not guaranteed. Additionally, individual services may not be available or limited. For this reason, an objection is excluded.





Type and purpose of processing:

Like many other websites, we also use so-called "cookies". Cookies are small text files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website.

This gives us certain data, such as IP address, browser used and operating system.

Cookies cannot be used to launch programs or to transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation and enable the correct display of our websites.


In no case will the data collected by us be passed on to third parties or a link with personal data be established without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time through the settings of your browser. Please use the help functions of your internet browser to find out how to change these settings. Please note that some features of our website may not work if you have disabled the use of cookies.


Storage duration and cookies used:

If you allow us to use cookies through your browser settings or consent, the following cookies may be used on our websites:


In so far as these cookies may (also) involve personal data, we will inform you about this in the following sections.

You can use your browser settings to delete individual cookies or the entire cookie portfolio. In addition, you will receive information and instructions on how to delete these cookies or block their storage in advance. Depending on your browswer provider, you will find the necessary information under the following links:

* Mozilla Firefox:

* Internet Explorer:

* Google Chrome:


* Safari:


Contact Form and Chat Function (Rocket.Chat)

Processing Type and Purpose:

The information you provide will be saved in order to communicate with you individually. It is therefore necessary to provide a valid email address as well as your name in the contact form. This information helps us to assign your inquiry to the appropriate person and to respond to your questions. Providing additional information is optional.

When using the chat function, the amount of personal information you give is at your discretion. You’re welcome to provide your name or other details, but it’s up to you.

Legal Basis:

The processing of the information provided in the contact form takes place with your consent, a pre-contractual or contractual arrangement or in accordance with an authorized interest from the responsible parties (Art. 6 Abs. 1 lit. a), b) or f) DSGVO).

With the contact form and chat function, we hope to provide you with straightforward and simple ways to contact us. Your message will be saved both to process your inquiry and deal with any follow-up questions.


Recipients of the information are, if necessary, data processors with whom an order processing contract in accordance with Art. 28 DSGVO has been made.

Storage Period:

Information provided via the contact form will be deleted, at latest, 6 months after the inquiry has been processed. When using the chat function, the information will be saved automatically for X days and subsequently deleted. (please find out) 

As far as a contractual relationship is concerned, we would like to underscore the legal period of retention in accordance with HGB and AO.

Provision of personal information suggested or required:

The provision of your personal information is voluntary. However, we are only able to process your inquiry if you provide us with your name, email address, and a message explaining your inquiry.

Google reCAPTCHA

This site uses Google reCAPTCHA ("reCAPTCHA") provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland ("Google").

reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. The reCAPTCHA analysis runs transparently in the background. Website visitors are not advised that such an analysis is taking place.

Google is a member of the Privacy Shield framework, a special data protection agreement between the European Union and the USA aimed at protecting personal data. You can find information about the Privacy Shield framework at Further information about the handling of user data can be found in Googles privacy policy at


Using Google Maps

Type and purpose of processing:

On this website we use the offer of Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereafter "Google").

This allows us to show you interactive maps directly on the website, enabling you to conveniently use the map feature.


For more information about Google's data processing, please refer to the Google Privacy Notice. There you can also change your personal privacy settings in the privacy center.

For detailed instructions on how to manage your own data related to Google products, click here.


Legal basis:

Your consent forms the legal basis for the integration of Google Maps and the associated data transfer to Google (Article 6 (1) a DSGVO).



By visiting the website, Google receives information that you have accessed the corresponding subpage of our website. This is done regardless of whether Google provides an account that you are logged in to, or if there is no user account. When you are logged into Google, your data will be assigned directly to your account.


If you do not wish to be assigned to Google on your profile, you must log out of Google before activating the button. Google stores your data as user profiles and uses them for the purposes of advertising, market research and / or needs-based website design. Such an evaluation is carried out in particular (even for non-logged-in users) to provide appropriate advertising and to inform other users of the social network concerning your activities on our website. You have the right to object to the formation of these user profiles, and you must direct this to Google.


Storage time:

We do not collect personal information through the inclusion of Google Maps.


Third country transfer:

Google processes your data in the US and is party to the EU_US Privacy Shield Framework.


Withdrawal of consent:

If you do not want Google to collect, process or use personal information through our website, you can disable JavaScript in your browser settings. In this case, you will not be able to use, or only partially use our website.


Provision specified or required:

The provision of your personal data is voluntary, solely on the basis of your consent. If you prevent access, this may result in functional restrictions on the website.


Embedded YouTube videos


Type and purpose of processing:

On some of our websites, we embed YouTube videos. The respective plug-ins are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereafter "YouTube"). When you visit a page with the YouTube plug-in, it will connect to YouTube's servers. It tells YouTube which pages you visit. If you are logged into your YouTube account, YouTube may associate your personal browsing behavior with you. This will prevent you from logging out of your YouTube account.


If a YouTube video is started, the provider uses cookies that collect information about user behavior.

Learn more about your rights and privacy settings on  For more information on YouTube's data resources and collections, Google processes your data in the US and is subject to the EU-US Privacy Shield.



Legal basis:

Your consent forms the legal basis for the integration of YouTube and the associated data transfer to Google (Article 6 (1) (a) GDPR).



The YouTube invocation automatically triggers a connection to Google.


Duration of storage and revocation of consent:

Anyone who has disabled the storage of cookies for the Google Ad program should not expect any such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. To prevent this, you must block the storage of cookies in the browser.


Further information on data protection at "YouTube" can be found in the provider's privacy policy at:


Third country transfer:

Google processes your data in the US and has submitted to the EU_US Privacy Shield Framework.


Provision specified or required:

The provision of your personal data is voluntary, solely on the basis of your consent. If you deny access, you can find functional restrictions on the website here.







Social plugins


Type and purpose of processing:

Our websites use the social plugins of the providers listed below. The plugins can be recognized by the fact that they are marked with the appropriate logo.

These plug-ins may send information, including personal data, to the service operator which may be used by the service provider. We prevent the unintentıonal and unwanted collection and transmission of data to the service provider through a 2-click solution. To activate a desired social plugin, it must first be activated by clicking on the corresponding button. Only through this activation of the plugin is the detection of information and its transmission to the service provider triggered. We do not collect personally identifiable information by means of social plugins or their use.


We have no control over what data an enabled plugin collects and how it is used by the provider. At present, it must be assumed that a direct connection to the services of the provider will be expanded and at least the IP address and device-related information will be collected and used. It is also possible that the service providers try to save cookies on the computer used. Please refer to the privacy policy of the respective service provider to see which specific data is collected here and how it is used.

Note: If you are logged into Facebook at the same time, Facebook may identify you as a visitor to a particular page.


We have integrated the social media buttons of the following companies on our website:

Data protection information for online meetings, telephone conferences and webinars of ISL Sprachschule GmbH & CO KG that take place on “Zoom”


In the following, we wish to inform you about the processing of personal data in the scope of the use of “Zoom”.

Purpose of the processing


We use the tool “Zoom” to carry out telephone conferences, online meetings, video conferences and/or webinars (in the following: “online meetings”). “Zoom” is a service of Zoom Video Communications, Inc., which is based in the USA.



The controller for data processing which takes place in connection with the completion of “online meetings” is ISL Sprachschule GmbH & CO KG


Note: If you visit the website “Zoom”, the provider of “Zoom” is responsible for the data processing. It is only necessary to visit the “Zoom” website in order to download the software for the use of “Zoom”, however.


You can also use “Zoom” by entering the respective meeting ID and other possible access data on the meeting directly in the “Zoom” app.


If you do not wish to or are unable to use the “Zoom” app, its basic functions can also be used via a browser version which you can also find on the “Zoom” website.



What data are processed?


When using “Zoom”, different types of data are processed. The scope of the data also depends on the information you provide before or during your participation in an “online meeting”.


The following personal data are the subject matter of the processing:


Information about the user: First name, surname, telephone (optional), email address, password (if “Single-Sign-On” is not used), profile picture (optional), department (optional)


Meeting metadata: Topic, description (optional), subscriber IP addresses, device/hardware information


In the case of recordings (optional): MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat.


When dialling in with the phone: Specification of incoming and outgoing telephone number, country name, start and end time. If necessary, further connection data, such as the IP address of the device can be saved.


Text, audio and video data: You may have the option of using the chat, questioning or survey functions in an “online meeting”. In this respect, the text entries you make are processed in order to display them in the “online meeting” and, if necessary, in order to record them. To enable the display of video and the playback of audio, the data from the microphone of your end device and from any video camera on the end device are processed for the duration of the meeting. You can switch off or mute the camera or microphone yourself at any time using the “Zoom” applications.


To participate in an “online meeting” or to enter the “meeting room”, at the minimum, you are required to provide information about your name.


Scope of the processing


We use “Zoom” to hold “online meetings”. If we want to record “online meetings”, we will inform you transparently in advance and – if necessary – ask for your consent. The recording is also displayed in the “Zoom” app.


If necessary for the purposes of logging the results of an online meeting, we will log the contents of the chat. However, this will not usually be the case.


In the case of webinars, we may also process the questions asked by webinar participants for the purposes of recording and follow-up of webinars.


If you are registered as a user at “Zoom”, reports about “online meetings” (meeting metadata, phone dial-in data, questions and answers in webinars, survey function in webinars) may be stored at “Zoom” for up to one month.


An automated decision making process in terms of Art. 22 GDPR does not apply.


Legal basis of data processing

As far as the personal data of employees of ISL Sprachschule GmbH & CO KG are processed, Section 26, BDSG is the legal basis for the data processing. If, in connection with the use of “Zoom”, personal data are not required for the establishing, completion or termination of the employment relationship but are nevertheless an elementary component of the use of “Zoom”, Art. 6 (1) f) GDPR provides the legal basis for the data processing. In these cases, our interest is in the effective implementation of “online meetings”.

In addition, the legal basis for the data processing in connection with “online meetings” is Art. 6 (1) b) GDPR, insofar as the meetings are held within the framework of contractual relationships.

If no contractual relationship exists, the legal basis is Art. 6 (1) f) GDPR. Here too, we are interested in the effective completion of “online meetings”.


Recipients / forwarding of data

The personal data that are processed in connection with participation in “online meetings” are not generally forwarded to third parties, unless such data are specifically intended to be forwarded. Please note that content from “online meetings” as well as personal meetings often serves the purpose of the communicating of information with customers, prospective customers or third parties, and is therefore intended for disclosure.

Other recipients: The provider of “Zoom” may obtain knowledge of the above-mentioned data to the extent that this is provided for in our contractual processing agreement with “Zoom”.


Data processing outside the European Union

“Zoom” is a service offered by a provider from the USA. The processing of personal data therefore also takes place in a third country. We have concluded an order processing contract with the provider of “Zoom” which meets the requirements of Art. 28 GDPR.

An adequate level of data protection is guaranteed by the “Privacy Shield” certification of Zoom Video Communications, Inc. and through the conclusion of the EU standard contractual clauses.


Data protection officer

We have appointed a data protection officer.

You can contact them using the following address: Email:


Your rights as a data subject


You have the right of access to your personal data. You may contact us at any time to request access to it.


In the event of a request for access not made in writing, please understand that we may request proof from you that you are the person you claim to be.


Furthermore, you have a right of rectification or erasure or to the restriction of the processing if granted to you by law.

Finally, you have the right to object to the processing within the scope of legal provisions.


The scope of the data protection guidelines also includes a right to data portability.


Erasure of data


In principle, we erase personal data if there is no longer any need for its further storage. Such a need includes, but is not limited to, the data still being required in order to fulfil contractual obligations, and to review and grant or refuse warranty and other claims under guarantee. In the event of legal retention obligations, erasure is only an option after the respective retention obligation has expired.


Right to lodge a complaint with a supervisory authority


You have the right to lodge a complaint about our processing of personal data at a supervisory authority for data protection.


Changes to this privacy policy

We shall revise this privacy policy in the event of changes to the data processing or other events necessitating such revision. You will always find the current version on this website. Last update: 10/04/2020


SSL encryption


To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.


Change of our data protectıon statement

We reserve the right to amend this data protection declaration to consıstently comply with the current legal requirements or to implement changes to our services in the data protection, e.g. when introducing new services. Your new visit will be subject to the new data protection declaration.


Questions to the data protection officer

If you have questions about data protection, you can reach our data protection officer at the following email address: or at ISL Sprachschule, c / o Data Protection Officer, Rizzastraße 35, 56068 Koblenz.


The privacy policy was created with activeMind AG’s data protectıon declaration generator (version 2018-09-24).